Leasing companies regularly have to deal with problems concerning (business) mobility and often also demanding customers with high expectations. Vehicle fleets are re-evaluated, as the lease car is no longer a rigid fringe benefit and companies are looking for new ways to increase the efficiency of their fleet. This does not only affect the leasing rates, but also the role of the traditional leasing company. The customer of today expects a proactive, advisory and innovating leasing company. This provides a huge opportunity for leasing companies, as adding value to a customer increases their loyalty.
This not only applies to business customers, but also private customers, as they increasingly enquire with leasing companies as opposed to their dealerships. How to deal with this? What can you offer your private customer and how loyal are they? How can you make sure that mileages are administered correctly and how do we connect with this new customer segment? And the most important question: how can you generate profit via a private lease?
Who wouldn’t want to have a driver app nowadays? In the industry today, your standard mobility app will allow you to carry out basic tasks such as checking any fines you may have or show your contract term length. Does that sound like an app that is frequently used? To make new services succeed, you need an application that drivers will use on a daily basis. Our app works with and without telematics. Offer your customers one app: for business lease, private lease, car-sharing and much more. We will make sure your users only see the features that are relevant to them.
Introduce telematics step by step and be able to better understand your customer. Know exactly what your client’s actual mileages are and respond to error codes. Prove your added value and ensure your customer can drive safely. Manage services and make sure your drivers go to the right garage at the right times.
Offer your corporate customers your own own state-of-the-art fleet management suite. Being the main contact point for their fleet, you can increase your added value by offering technology that assists them further, saves them costs and increases the efficiency of their fleet. An easy upsell? Advise your clients based on data and anticipate on mileages / error codes. Our technology is universal, which is why it is compatible with all vehicle brands.
Embrace your consultancy role and help your customer even further. Advise based on real data about vehicle use, fuelling activity, driving behaviour, CO2 emissions and miles driven to prevent recalculations. Your account managers will no longer have to inform you whether a new vehicle is needed, but can anticipate on relevant, informative data. This way, you can not only increase the number of communications with your client, but also make these more in line with the wishes and needs of the customer.
Up-sell trip administration, fleet management, roadside assistance, mileage packages (private lease), foreign mileages or help customers with car-sharing (or introduce this yourself). Use our IT infrastructure to innovate and anticipate on new initiatives within the Mobility-As-A-Service space. Make sure you are the company that re-engages your customers!